Frequently Asked Questions

When can I get my order?

We deliver daily including weekends and public holidays. Our delivery hours are from 8 a.m. to 6 p.m.

What’s the minimum order to avail for free delivery?

We offer free delivery when you spend at least PHP 6,000.00 on your order. To find out if you qualify for the free delivery, you can check the spending status bar in order summary check-out.

What are your available delivery times?

Our delivery hours are from 8 a.m. to 6 p.m daily, including weekends and public holidays. Delivery slots are subject to availability. Our couriers expect our customers to receive the delivery within 10 minutes upon his arrival at your doorstep..

What if I am not home to accept my delivery?

A sudden change of schedule? No worries, our trusted courier can still deliver at your doorstep.

  • Prepaid - If your order is prepaid, just leave an authorization letter to your representative and present his/her valid ID

  • Cash on delivery - If you chose to pay Cash on delivery, just leave cash payment to your - representative. In case of an alcoholic beverage or restricted items, the courier reserves the right not to release the item to a minor.

Landers will not be liable for missing items after the goods had been successfully received by your representative.

If delivery is still unsuccessful, Landers may charge a restocking fee, personal shopper fee and delivery fee for perishable items as these are custom-ordered and guaranteed fresh.

For a detailed guideline, please see Terms and Conditions here.

Do you deliver in my area?

Landers charges a Delivery Fee of ₱ 99.00 within the delivery area coverage in Metro Manila.

For the delivery areas that we cater, please refer to the list below:

Binondo Caloocan Ermita
Intramuros Quiapo Sampaloc
Makati Malate Manila
Navotas Paco Pandacan
Pasay Port Area San Miguel
Santa Cruz Santa Ana San Nicolas

How do I track my orders?

Our delivery couriers will get in touch with you via a call or SMS before and during delivery.

You can also track your order online by accessing this link.

How much does the delivery cost?

Landers charges a Delivery Fee of 99.00 within the delivery area coverage in Metro Manila.

How much is the personal shopper’s fee?

The personal shopper’s fee is only ₱ 99.00. The personal shopper is the team responsible in ensuring that your orders are complete, in good condition, packed properly and delivered on-time on your expected arrival time.

Can I cancel my order?

If you need to cancel your order after online check-out, please inform our Customer Service Support at landershelp@landers.ph. We will do our best to accommodate your request, however, we cannot guarantee the cancellation if the order fulfillment process had already started. If you cancel after the order has been processed, you may be charged a fee for the perishable items in your order. For further details on the cancellation policy, please see Terms and Conditions in this link.

Membership

We know a superstore can be a lot to take in, so we've compiled all the answers to the questions you have in mind before you ask them!

How much is your membership fee and what are the requirements?

We have two types of memberships: Premium and Business Memberships.

  • Premium or Personal membership - Annual fee is ₱ 800. You may avail of one extension card for an additional ₱ 400.
  • Business membership - Annual fee is ₱ 1,000. You may avail up to four (4) extension cards for an additional ₱ 400 each.

Requirements:

  • Premium or Personal Membership - Two (2) valid government IDs.
  • Business membership - A copy of DTI permit or Business permit is required for business authenticity validation.

Memberships are valid for 12 months and can be renewed annually. Your membership card will be honored at all Landers stores.

 

How much is the renewal fee?

  • Premium membership - ₱ 800

  • Business membership - ₱ 1,000

  • Card Extension - ₱ 400

What is the difference between the Premium and the Business membership?

  • Premium membership - for individuals and for personal use only.

  • Business membership - for businesses (ex. sole proprietorships, corporations, partnerships, cooperatives and non-profit organizations).

     

How do I become a member?

There are two ways to become a member:

  • Login at www.landers.ph and fill out the online membership form here

  • Visit and fill out membership forms at any of the Landers stores located at Alabang, Arcovia, Balintawak, Cebu and Otis. The membership offices are open from Monday to Sunday from 9 AM to 9 PM.

Can non-members buy from Landers?

  • In-store: Only registered members with valid Landers membership cards are entitled to enter the stores and purchase items. Non-members must register first and pay the corresponding membership fees before they can dine and shop.

  • Online: At the moment, only registered members with valid Landers membership cards are allowed to shop online. Become a member now, click here

How many people can accompany a member inside the store?

A registered Landers member can bring a maximum of five (5) adult non-members as guests. Children are not counted and can come along freely.

 

What are the benefits of being a member?

When you sign up for a Landers membership, you signed up for more than just a new shopping experience. You also gain access to a year of exclusive perks that will make every visit blissful and unforgettable.
  • Shop our wide selection of top-notch local and international goods, including hard-to-find products and exclusive brands at competitive prices.
  • Complete access to our online store
  • Indulge in excellent food choices from American comfort food at Landers Central and excellent brews at Doppio to freshly baked bread from Dough & Co. and the highly-recommended roast chicken from our rotisserie
  • Participate in Super Crazy Sale, Super Fuel Sale, and other store promotions and activities
  • Enjoy free haircut or shampoo and blow-dry services at Federal Barbers
  • Get regular discounts of P2.00 per liter for diesel and P3.00 per liter at our partner Caltex gas stations
  • Avail member’s discount to get the lowest priced medicines in the market at Capital Care Pharmacy

Can I use my card in other Landers Superstores?

Your Landers membership card can be used at any Landers Store nationwide.

What are your operating hours?

Our stores operate from 9 AM to 9 PM. Our Caltex stations are open from 7 AM to 10 PM.

How can I claim my membership card?

Visit the nearest Landers store, submit the following and have your photo taken

  • Official receipt as proof of purchase together with two (2) valid government ID for in-store purchases

  • Online order confirmation via SMS or email together with two (2) valid government ID for online purchases

How can I use my gasoline voucher?

Present your membership card and voucher in any Caltex Gasoline stations inside Landers store located at

Alabang, Arcovia, Balintawak, Cebu, and Otis

My Account

How do I change/update the information in my account?

Step 1. Log in to your account

Step 2. Select My Account

Under My Account, you may change/update your personal info, password, Billing/Shipping address

 

https://d5anwn521ljmo.cloudfront.net/content/faq1.1.png

Can I log into my account using my Facebook?

You can log in your account by clicking the Facebook icon. You can also log-in using other social media accounts like Instagram and Google Plus

 

I cannot log in to my account, what should I do?

Ensure that your email or password was entered correctly and that caps lock isn’t on as passwords are case-sensitive. Use the “eye” icon to make your password visible for an easier introduction. Click “Forgot password” if you still have issues logging in.

  

My Order

What are your delivery times?

If you need a longer time to complete your shopping, all your added items into your cart will be automatically saved. However, this does not guarantee items will still be available when you come back since the products you have added to your cart, are just reserved for a limited time , to give an opportunity to other customers to have a wider assortment and stock available.

Can I order in bulk?

For Bulk or volume orders, we may require additional time to fulfill your order and may be charged a higher delivery fee. Please also note that for bulk orders, cancellation is not available. Our Customer Service team will reach out for order confirmation of bulk orders.

How do I cancel my order?

If you need to cancel your order after online check-out, please inform our Customer Service Support at landershelp@landers.ph.

We will do our best to accommodate your request however we cannot guarantee the cancellation if order fulfillment process has already started. If you cancel after the order has been processed, you may be charged a fee for the perishable items in your order. For further details on the cancellation policy, please see Terms and Conditions in this link.

Can I remove items from my cart?

Yes. You can remove or add items on your cart before check-out.

 

Is there a purchase limit?

There is no purchase limit for debit or credit card purchases, the maximum amount to be purchased will depend on the balance available on your card.

For Cash on Delivery option, you can order up to ₱ 5,000.00

Delivery Time

What are your delivery times?

Our delivery hours are from 8 a.m.to 6 p.m. daily, including weekends and public holidays.

Delivery slots are subject to availability

Our couriers expect our customers to receive the delivery within 10 minutes upon his arrival at your doorstep.

 

When can I get my orders delivered?

We deliver daily including weekends and public holidays. Our delivery hours are from 8 a.m. to 6 p.m.

How will I know the earliest date/time for delivery?

We can deliver as early as 8 a.m. up to 6 p.m., Mondays thru Sundays including public holidays.

Our delivery couriers will get in touch with you via call or SMS before and during delivery.

You can also track your order online by accessing this link here

What if I am not available to receive my order?

A sudden change of schedule? No worries, our trusted courier can still deliver at your doorstep.

  • Prepaid - If your order is prepaid, just leave an authorization letter to your representative and present his/her valid ID

  • Cash on delivery - If you chose to pay Cash on delivery, just leave cash payment to your - representative. In case of an alcoholic beverage or restricted items, the courier reserves the right not to release the item to a minor.

Landers will not be liable for missing items after the goods had been successfully received by your representative.

If delivery is still unsuccessful, Landers may charge a restocking fee, personal shopper fee and delivery fee for perishable items as these are custom-ordered and guaranteed fresh.

For a detailed guideline, please see Terms and Conditions here

Delivery Fee

How much is the delivery fee in my area?

Landers charges a Delivery Fee of ₱ 99.00 within the delivery area coverage in Metro Manila.

How much should I buy to avail of free delivery?

We offer free delivery when you spend at least ₱ 6,000.00 on your order.

To find out if you have unlocked the free delivery, you can check the spending status bar in order summary check-out.

Personal Shopper and Fee

What is a Personal Shopper?

A Personal Shopper is the ones who picks the item in your order. Your Personal Shopper has been trained extensively to understand the quality standards, and they know how to choose the best products: checking expiry dates and picking them in the right order to keep the cold chain. They will handover them properly packed to our logistics partners. We charge a small fee to continuously improve their service and training.

How much is the personal shopper’s fee?

The personal shopper’s fee is only ₱99.00.

The personal shoppers are the team responsible in ensuring that your orders are complete, in good condition, packed properly and delivered on-time on your expected arrival time.

How much should I buy to avail of free personal shopper’s fee?

Our personal shopper’s fee is fixed at ₱ 99.00

 

Payment Method

 

Payment Method

Can I pay my order upon delivery at my doorstep?

Yes. We offer Cash on Delivery option. Our trusted courier will collect the payment from you once you received the goods.

Can I use a credit card to pay for my order?

Yes. You can choose to pay with any of the following:

      1. MasterCard

      2. Visa

      3. PayMaya

Why was I charged the wrong amount in my order?

If you think you are mistakenly charged with an incorrect amount, please contact our Customer Service Support at landershelp@landers.ph so we can assist you.

How do I notify Landers of fraud transactions?

Please contact our Customer Service representative at landershelp@landers.ph immediately. Provide the Order number as well as the email address and mobile number registered with your Landers account. Our officers will guide you on the next steps to process your case.

Returns and Refunds

Can I return my order?

If you are not 100% satisfied and wants to return and exchange your item, you may do so on allowed items within the 7 days for non-perishable items and within 24 hours for perishable items. Items to be returned must be in good condition and still in its original packaging accompanied by original Landers Superstore sale transaction receipt.

For the complete list of items eligible for return, please click here

Where can I return my order?

Items can only be returned or exchanged in the store where the items were originally purchased.

What is the timeframe to get my refund?

Landers store only allows exchange with the same item or be issued a Credit Memo (CM) with the same value but no cash refund.

Dear ,
Your Landers membership has expired. Renew your membership and continue to enjoy exclusive benefits and deals.
Dear ,
Online shopping is currently exclusive for Landers members only. Not yet a member?
Forgot Your Password?
Simply enter your email address you registered with and we will send the instructions to you